Dispatch the right tech with the right story.
Most callbacks start at dispatch: the tech shows up expecting one problem and finds another. Eagle Field's HVAC dispatch software is built so what the customer said is what the technician reads.
From phone call to dispatched job
- The call comes in. The customer, address, equipment and history come up on one screen.
- The job summary is written. Symptoms, equipment, access notes and the arrival window, in plain words.
- The summary is checked before it goes out. Dispatch can't send a summary that doesn't match the call.
- The technician is assigned. By skill, location and schedule on a drag-and-drop board.
- The customer is kept in the loop. When the tech taps "On my way", the customer gets a live tracking link with an ETA.
What dispatchers see
- A schedule board by technician and day, with unassigned calls in a queue
- Job status in real time: dispatched, on the way, on site, debrief, closed
- Which technician is free, and which van has the part
- Customer and equipment history before anyone picks up the phone
What technicians see
One job at a time: the summary, the customer's address and gate code, a call button that never shows the customer's personal number, and the steps for the job. Photos file themselves into the right step.
Pricing
| Team size | Starter | Pro | Elite |
|---|---|---|---|
| 3 technicians | $57 | $87 | $105 |
| 5 technicians | $95 | $145 | $175 |
| 10 technicians | $190 | $290 | $350 |
| 15 technicians | $199 | $299 | $449 |
| 25 technicians | $199 | $299 | $449 |
Monthly price. $19, $29 or $35 per technician, never more than $199, $299 or $449 a month. No setup fee, no contract; yearly billing gets two months free.
Updated November 2026. Competitor prices are published prices or third-party estimates and change often; product names are trademarks of their owners.
Common questions.
What is HVAC dispatch software?
HVAC dispatch software assigns service calls to technicians, schedules arrival windows and tracks each job from the call to the invoice.
Can customers track the technician?
Yes. When the technician taps On my way, the customer gets a private link showing the van on a map with a live ETA. Sharing stops when the tech arrives.
Can technicians see customer phone numbers?
No. Technicians call customers through the business line, so personal numbers stay private.
Does it work on phones and tablets?
Yes. It runs in the browser on any phone, tablet or computer.
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